Event Services

Assistive Listening Devices: Listening devices are available at the lower Media/Disabled entrance.

Behavior: We strongly encourage guest participation and enthusiasm at arena events.  However, guests may not offend others or be unreasonably abusive to other guests, players, or staff.  Any guest who engages in disruptive or abusive behavior will be asked to leave the premises.

Doors Open/Re-admittance Policy: Typically, doors open 60 minutes prior to event start time. The Arena has a "no readmission" policy. Once guests have entered through the main gates they will not be allowed to exit and reenter.

Feedback:  The Event Center Arena welcomes your input about our events, staff, services, and facilities. You may provide us with feedback via e-mail: tmcmorrow union.sjsu.edu or by leaving us a detailed message at (408) 924-6307.

First Aid: There is a First Aid room located on-site at the arena. If you or another guest needs medical attention please alert a member of the Event Staff. You will be escorted to the First Aid room if necessary.

Guest Services:  Guest Services is located at the lower Media / Disabled entrance. You may speak with any event staff at this location with questions and/or comments.

Information Line: The Event Center Box Office Information line provides up-to-date information on upcoming arena events, parking/directions, general information, office hours/phone numbers and the opportunity to leave us a message in our voice mail box. This phone number is (408) 924-6333.

Lost & Found:  To inquire about lost items please contact the Event Center Administration Office at (408) 924-6300 M-F 9:00am-5:00pm.

Restrooms: There are four men's and four women's restrooms located along the Concourse and two men's and two women's restrooms located on the Arena Floor Level.

Smoking:   The Event Center Arena is a smoke-free facility. Smoking is NOT permitted anywhere inside the facility. Smoking is permitted on the upper patio and outside the Media / Disabled Entrance only.

Telephones:   There are pay phones located on all four corners of the concourse level and across from the restrooms on the Arena Floor Level for guests of the arena.

Cameras and Video:  The use of video or audio recorders is not permitted, except by accredited members of the press.  Still cameras (without flash) can be brought in to most events, although shooting areas are limited to ticketed seats.  Equipment should not be obtrusive to other patrons. Please note that camera policies may differ on certain events due to the requirements of a particular show.

Laser Pens:  Any type of laser pens or laser object is prohibited from the Arena.  Any such device is dangerous to both your fellow fan and to the players on the court.  Any fan found carrying such an object is subject to dismissal from the building as well as confiscation of the object.  In addition, any game delay created by the use of such object by a fan can result in a penalty to the home team.

Noise-making Devices:  No extraneous noise-making devices shall be permitted inside the Arena.  These items include, but are not limited to: horns, whistles, air horns, cymbals, cow bells, bugels.

Throwing Objects:  For the safety of all, patrons must refrain from throwing any objects in the stands or onto the playing surface or stage.  Patrons who do not comply will be asked to leave the Arena.

Event Center

Student Union, Inc.
One Washington Square
San José, CA 95192-0201
408.924.6350
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